Smartalyx Computer Musings

I do love the product, but it looks like AVG is starting to report that iTunes files are trojan horses of the small.BOG variant. This is a false alarm. What this means is that the resident shield feature of AVG products will try to remove the files and in the process stop iTunes from working. So far I have not seen any song or video files get lost- iTunes simply stops working. The following video steps you through adding an exception for iTunes.

UPDATE: May need to add “C:\Program Files\Ipod” as well.

AVG and false alarm on iTunes

The steps are simple:

1. Open AVG User Interface by double-clicking on AVG fllag next to the clock on your taskbar
2. Go up to “Tools” menu along the top.
3. Go down to “Advanced settings”
4. Find “Exceptions” under the “Resident Shield”
5. Click “Add Path” button
6. Navigate through the folders: Computer –> Local Disk (c:) –> Program Files –> and left click once on “iTunes”
7. The path “C:\Program Files\iTunes” will now show up in list. Click the “Ok” button. The screen shot also shows an additional path needed if you have a 64bit version of windows. If you do not see the second folder – “Program Files (x86)” do not worry. Only the first path is required.
8. Close AVG Interface Box
9. Done

In some cases you may need to reinstall iTunes. Go to iTunes Download, download and run the installer. You should not lose any files you have created or downloaded. Hope this helps, do not hesitate to call if needed.